Love my new Mi Woolies Carlsbad's, they are so warm and snuggly :) Also the team at Frames were awesome and so helpful to deal with!! Highly recommend these boots and Frames friendly helpful staff :)....Totally 5 Star *****
Ug boots I purchased were too small when they arrived. The bigger size were not in stock online so I emailed Frames to see if there was any way they could help.
Super quick response to let me know they would do what they could to source them if I was keen. Which I was.
Upshot - within 24hrs of me contacting them, they had the boots I wanted and were just waiting on the return of the small ones, and then they would courier me the ones I wanted! (The boots themselves are the absolute shiz btw)
Very efficient and easy to deal with.
But most importantly, it was more than refreshing to be dealing with a business who clearly have not forgotten that customers are human beings.
Thanks guys.
A bunch of great New Zealanders that give me hope that the essence of what makes us all kiwis is still alive and well. (Or is that maybe just in the Deep South? 🤣)
Kirstie
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