Delivery & Returns

Delivery

Delivery is free within New Zealand, NZD $20 to Australia and NZD $30 to WA. Orders are dispatched 3.30pm Monday to Friday.

Delivery times are generally 1-2 business days for South Island and 2-3 business days for North Island. Please allow an extra couple of days for rural addresses. Australian delivery times vary.

Everything we stock is on-hand at our Dunedin warehouse — all orders are picked and sent from here!

Returns

Purchases (including sale items) in unworn condition and original packaging can be returned within 30 days of delivery for a full refund or exchange for an alternative size or style. When trying your purchase on, please do so inside to avoid wear.

Refunds are made to the card, Laybuy account or Afterpay account used for purchase. We aim to process refunds as quickly as possible, but bank processing times mean that refunds may take 2-3 days to appear in your account.

Refunds are processed for the purchase price and do not cover return postage costs. If the item has been returned because the wrong item has been sent or the item has been deemed faulty, we will refund your postage costs.

You can find return instructions on our Help page.