I understand why Frames has survived as a family business across generations & endured the ups & downs of the retail climate through the decades. Personalised, genuine & efficient service & delivery of my Barbour Boots across Islands, from Dunedin to Auckland. Likewise, a hassle free size change - all within a matter of days. My go to trustworthy online shoe store moving forward. Many thanks to Tom & the Frames Team.
Excellent service, fast delivery. There's a reason they have been in business for so long. Definitely recommend
I went in yesterday, and had the most incredible service. I didn’t catch the ladies name. (She is going to Turkey).
I wanted some work shoes that would be comfortable for work. She took time and tried possibly 30 pairs of shoes until I found the right ones. She didn’t appear frustrated, she just made sure I got the right ones.
Thank you. My feet will thank you every day when I am at work.
I will from now on always buy my shoes from frames.
Amazing experience! The staff here are super friendly and provide excellent customer service. They also have a good range of shoes, covering different styles and needs, so it’s easy to find something that fits both comfort and personal style. I ended up with a pair of Hoka Bondi 9s, and the staff made the whole process smooth and enjoyable.
Definitely recommend this place if you’re looking for quality shoes and a team that genuinely helps you out. I’ll be coming back in the future!
I hope they are in business for another 100 years. Ordered online and delivered two days later. Easy peasy lemon squeezy. Thanks also for the signed note and post card. Lovely touch.
Amazing Service & Product. I have been searching for these wide fitting NB sneakers at a good price for a while. Ordered and arrived in a couple of days. Just getting ready to order another pair in a different colour. Thank you so much.
Great fast service. Overnight shipping to Christchurch. Would definitely use again.
Fantastic service from Frames Footwear when I recently bought Womens Ecco Offroad Sandals. I received very good advice on what size to buy and delivery was quick. Also, the sandals are very comfortable and great quality. 10 out of 10 for everything!
A great experience of in-store shopping here. I came in likely already knowing which shoe I was getting since I've had about 4 pairs of them over time (great range, by the way - thank you!). The friendly sales assistants were helpful and gave me time to browse the selection otherwise as well, and then gave expert comments on the fit that were helpful for me to decide on the shoes I ended up getting. I liked the spacious shop layout with opportunity for browsing but also doing some rounds, trying on shoes. Will definitely be back again for more shoe shopping! Loved the historical photo of the Frames factory back in the olden days at the front counter! <3 Thank you, team Frames Footwear!
Thanks for the gumboots! They arrived super fast and we will definitely be ordering from you again.
Excellent purchase and service. Love my ecco shoes. Incredibly comfortable. Incredible quick service too. Thanks
Purchasing on-line was a breeze. Shoes arrived within a few days. Great quality and I was able to take advantage of their sale.
Super fast delivery, super excited to find the colour shoes that have been out of stock everywhere!Great price too!!Thanks for your wonderful service,highly recommend Frames footwear.
Fantastic price, great friendly professional service, I ordered online and delivery was quick, I wouldn’t hesitate to purchase again off this business - thank you so much Karen :)
Easy website to use, great pricing and quick delivery. Will be ordering from Frames again in the future!
I ORDERED TWO PAIRS OF SHOES AT SALE PRICE....was then advised that one colour was not available and a credit was arranged I contacted Frames to suggest an alternative colour .The request was processed and the second pair added to my order which was very promptly received Very happy with shoes and service.Thankyou
Best shoe shop in Dunedin NZ. Excellent service and amazing shoes of all types and sizes.
I recently bought a pair of trail runners online from Frames. Their pricing was very competitive, the shoes were dispatched immediately and all communication was excellent. Shoes arrived within two working days and were exactly as described. I love supporting such a long standing NZ company.
