Customer Reviews

★★★★★

Rated 4.8 stars on Google from hundreds of happy customers.

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Based on 3891 reviews
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(278)
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Great pair of waterproof Skechers , instant comfort ,no wear in time. Well pleased ,with product ,service and delivery ,top notch.

Excellent service and price. Will not hesitate to revisit when the time comes for another new pair of boots.

Outstanding service from the team at Frames. I had purchased a pair of Merrells which turned out to have a slight fault in the footbed. When I rang the store they ordered me a new pair which they sent out to me and included a postage paid bag to return the faulty pair. I really appreciated the service especially on an online order.

Very happy with my boots - Cabello 5250-27 Tan Crinkle - they are very comfortable & great colour. Excellent service from Frames. Thanks

S
Frames Footwear
Stephanie

Excellent online experience, shoes arrived within 3 days (North Island). Shoes are perfect. What a great business.

Shopping with Frames is always a good experience.I know that Josef Sebel 39 will fit like a glove and I stick with it. Beautifully made brand.

Excellent service, quality goods and swift delivery.

I always come here for footwear even tho it's an hour from where I live. Selection is great but the staff are super. Especially Kyla? (sorry not 100% sure). So bubbly and happy, u go to her every time. A true asset.

Have purchased several pairs of shoes from Frames and am very pleased with the service and delivery.
Staff are very helpful with size choice to suit my particular feet.
Recommend Frames to everyone.

I have bought many pairs of shoes from Frames. Delivery is superfast. Customer Service is great. Frames are my first choice when shopping online for shoes.

I ordered a pair of Merrell shoes just after 3 pm and they arrived in Nelson just before 3pm the next day! Amazing service and the shoes fit perfectly. Could not have had better service.

Ordered a pair of shoes online. Arrived less than 2 business days later in wellington. Easy process, cheaper price than anywhere else and arrived with even the box in perfect condition. Lovely handwritten note inside, I assume the in store experience would be even better!

Excellent prompt service -Cabello ankle boots great for comfort and width ( Bunyan)

Looked at buying Remonte By Rieker Dallas D0700/14 Blue when in Dunedin but limited luggage space so ordered online when I got home. Free shipping over $99, discount for my first online order, and they arrived the next day. Always enjoy shopping at Frames, either in person, or online.

I love my new shoes. Thank you for all your help with finding the right size for me. Superb service.

Great service. Quick delivery and cheaper than I could find in local shops. Shoes are super comfortable. I'm very happy with my purchase.

Absolutely delighted with moccasins, fit great. Thank you for a great service.

I have had my first order with Frames Footwear. Wow what a fabulous experience!! A Very prompt trouble-free purchase and I highly recommend this wonderful company. Thank you! I will be definitely buying from you again!!!!

Ordered boots online, arrived promptly in a couple of days will definitely order again..thanks

Tom and the Frames Footwear team were prompt, helpful and patient after I'd ordered slippers in the wrong size. I'd gladly shop with them again, great quality and support. Thank you!

Top service, good price, fast delivery

The best service and delivery possible. After searching everywhere for quality leather shoes for my granddaughters second birthday parcel, and coming up with nothing locally I ordered a fabulous pair of little leather boots for her from Frames.
Parcel with the courier the same day and in our rural Tasman mailbox a day later!
Fantastic service and also appreciated the hand written thank you card popped inside.
Thank you, I’ll certainly be buying from you again!

One of the nicest companies I have ever dealt with. Fast and efficient . I am over rude retailers, could have bought locally but an offhand experience and I have let my fingers do the walking. Passed Franes contact info on to my friends also .

I just purchased a pair of Sketchers slippers. Felt sick when I saw them as they looked very narrow and I have wide feet but they fitted perfectly.
I ordered them on the 27th and they arrived on the 29th in New Plymouth.
I’m so very impressed. 👍👍

Excellent service as always.