Delivery & Returns

DELIVERY

Delivery is generally 1-2 business days for the South Island and 2-3 days for North Island for orders received before 4 pm. Rural and remote delivery times may vary depending on courier services.

DELIVERY CHARGES

We offer free delivery on all orders. Delivery is currently available to New Zealand addresses only.

RETURNS

If for any reason you are dissatisfied with your item when it arrives, we will happily accept returns and exchanges within 14 days of purchase as long as the product is in its original condition.

RETURN INSTRUCTIONS

Wrap the item up and send it to:

Frames Footwear
211 Hanover St
Dunedin
New Zealand
9016

Returns

Once we receive your item we'll go ahead and refund the purchase price to the card you used for payment, excluding postage charges.

Exchanges

Flick us an email at info@framesfootwear.co.nz with the style or size you would like instead. Once we receive your original purchase back, we will send out the exchanged item to you.

 

Close to Dunedin? Bring your purchase into our store at 211 Hanover Street and we'll return or exchange them right here.

For more information, take a look at our FAQ.