Trail to town in the same sandal? Heck yes with Astoria West. We took our iconic hybrid sandal, and gave it a heel lift and a women’s-specific fit. With slip-resistant grip, cushioned support, and quick-dry, recycled plastic webbing.
NZ delivery is free for orders over $99, or just $5 for everything else. Australian shipping is $40 NZD.
Orders are dispatched 3.30pm Monday to Friday from our Dunedin warehouse.
Delivery times are generally 1-2 days for South Island and 2-3 days for North Island. Please allow an extra couple of days for rural addresses. Australian delivery times vary but can take up to 3 weeks.
Purchases (including sale) can be returned within 30 days for a refund or exchange for an alternative size or style. Items must be in unworn condition and in original undamaged packaging. When trying your purchase on, please do so inside to avoid wear.
Refunds are made to the card, Laybuy account or Afterpay account used for purchase. We aim to process refunds as quickly as possible, however bank and Afterpay/Laybuy processing times mean that refunds can take 2-3 days to appear in your account.
Refunds are processed for the purchase price and do not cover return postage costs. If the item has been returned because the wrong item has been sent or the item has been deemed faulty, we will refund your postage costs.
You can find return instructions here.
I bought a pair of sandals online from Frames, but they turned out to be too big, so I sent them back within the allowed time. Chatting to Tom Frame on the Frames website, about my favourite sandals (now worn out!), Tom said they could order in these exact ones for me - so happy - Frames always go the extra mile.
On orders over $99, or just $5 for everything else – all sent from our Dunedin warehouse.
Easy 30-day returns and exchanges, plus our awesome post-sale customer care.
The Frame family have been supplying shoes from the same spot at 211 Hanover Street, Dunedin for 140 years, with a commitment to old-school customer care and quality footwear at competitive prices.
