What Our Customers Say

It would be impossible to score Frames Footwear any less than ten out of ten. The website is really easy to navigate. Products are well known brands and very up to date with the seasons. Very prompt delivery and being able to track the parcel was a bonus. Lastly- price. Wow, amazing to find the shoes I was looking for twenty dollars cheaper and my size was in stock.Judith, Havelock North
Absolutely seamless process, I chose frames as my son had destroyed ANOTHER pair of school shoes, frames price was the best in town, free delivery, afterpay option and excellent communication, tracking number and speedy delivery, I especially liked the personal touch with the postcard valuing my order, huge thumbs up to frames I will definitely be purchasing from you in the future. Thank you!!!Bex, Dunedin
Great online shopping experience! I made an impulse decision after seeing some shoes on Facebook at a price just too hard to say no to. After clicking the link I was able to make my purchase easily and then to follow were two emails...1. Thanks we have received your order and 2. Your order is on its way...Easy peasy! The shoes arrived quickly at my doorstep and I am very happy with my purchase. Thanks Frames- awesome job!Rebecca, Mosgiel
My experience of ordering on line was quick and easy. I had a query which was answered and actioned promptly. My shoes were delivered the following day of dispatch. The shoes were just as I had ordered, right size and right colour. Great quality of product. Overall my experience was a 10 out of 10. I will not hesitate to recommend you to my friends and family. Many thanksDerryn, Tai Tapu
Easy website to navigate around, super quick delivery (and refund for the pair I returned.) Loved the personal touches with the handwritten note that accompanied the shoes, as well as follow-up emails. Really pleased that my online experience matched the outstanding personal service I received instore a couple of years ago. I'll be back - either in person or online :)Helen, Arrowtown
Great service, speedy delivery.Elizabeth, Dunedin
Fantastic service, fast delivery of shoes and extra nice touch with the postcard from one of the bosses. Will purchase shoes again in the future.Jimmy, Christchurch
Great buy and fast delivery. Would definitely purchase again soon! Cheers!Ditchie, Invercargill
Great service convenient, quick, good communication and attention to detail.Carmen, Dunedin
Was amazed at how fast the service was from ordering to arrival. Very happy with the shoes. Thank you.Margaret, Mapua
Great service. Sneakers arrived the next day. Love them! Many thanks.Coleen, Oamaru
Amazing service! So fast, so easy, much better than pacing the pavements hunting for shoes. What a great selection as well. Thank you. Will definitely be shopping with you again.Jane, Hastings
After ordering a pair of shoes of which were advertised in the morning ODT I ordered them online and found the sizing easy to follow. The free post was a bonus and the delivery was very prompt. Good to be able to check on delivery service so I was able to guess what day I would receive them. Shoes a good fit. Thanks for the great service.Phyllis, Oamaru
Easy online ordering and very fast delivery even to Rural. Will buy online againAnna, Hokitika
I feel very lucky to have such a great team at my favourite shoe shop. Nothing is ever a problem and the selection is amazing. You do a great job team keep it upJan, Weston
I have had a fantastic shopping experience with Frames. My purchase arrived the next day to our rural address . Will most definitely shop again. Thank you!!Jacinta, Middlemarch
Amazing service, great price difference, shoes were perfect, arrived the next day with a hand written note to top it all off! Will def be backBrownwyn, Invercargill
Best service ever. Super prompt delivery and love the touch of a personal note inside. Will definitely continue to shop with Frames.Nicki, Christchurch
Great service. Will certainly shop againRosslyne, Cromwell
Excellent and prompt service thankyou!Lesley, Hamilton
Found your website easy to get around, and found what I was looking for very quickly. And great delivery time with receiving my order with in two days of placing my order, so very happy with your service.Aaron, Timaru
Great service, ordered at 3pm and got them the next day. Will definitely Be buying from Frames footwear again.Lavonne, Nelson
Fantastic service. Could not believe the free postage! I am sure I will be back!!Dawn, Wanganui
Excellent staff to deal with, helpful and friendly. Prompt delivery and I was able to return with no hassles and re-order. Stress free as I live a long way from your shop but love your store and stocks of shoes you supply.Debbie, Opotiki
Great shoes, great service - what more could I ask for?Karen, Lincoln
Amazing service! Was so impressed how quickly the shoes arrived and was sooo impressed with the hand written card with the shoes...something you don't get these days. 10/10.Jasmin, Dunedin
Very easy website to follow. Online chat was great and service was excellent. My shoes arrived quickly. Impeccable service, definitely will be ordering from Frames again.Glenda, Rangiora
Fantastic service and super Speedy delivery. I never have any hesitation in dealing with Frames. Thank you.Sharon, Waimate
Easy online shopping experience and fast delivery the personal note is a fantastic touch !! Love the variety you have available for the whole family, I look forward to my next purchase!!Tabbie, New Plymouth
Fantastic company. Have bought several pair of shoes in the past. Great service. I always check your website first, before I go elsewhere. Thoroughly recommend +++Sue, Waimate
Great service. My boots arrived very promptly with a lovely message. I am telling all my friends to shop with you. Oh and l love my boots. I will definitely be back.Sally, Wellington
Looking for shoes ordered and found on your website at a very good price. Ordered friday afternoon and arrived monday midday. Very happy with this purchase.Linda, Dunedin
A very easy online ordering system to use. After ordering online, I phoned the store to enquire how quickly I would receive my shoes, the staff offered to alter the delivery address to ensure I would receive my shoes promptly. Shoes arrived with a personal note from a Frames family member. And I love my shoes. Thanks Frames. I have shopped in store previously, and am now recommending the online process to anyone I get the chance to speak with.Jill, Otago
Amazing service, prompt and personal even down to the hand written note delivered with the shoes. This is the scond time I have used Frames and will definitely continue to do so!Pip, Waiheke
Awesome online service and excellent price too! I will be shopping again for sure. Thank you Frames Footwear.Maree, Auckland
I was so impressed with the service I got. It was very easy and super fast. I was kept informed of dispatch and estimated date of arrival. I couldn't be happier.Leanne, Mt Maunganui
Fantastic service. As soon as I ordered I was receiving updates of where the shoes were. Fast service, will be shopping again.Rae, Palmerston North
First time buying from Frames last week and I must say what a pleasurable experience. So easy and hassle free. Super fast delivery, arrived the next day. Definitely recommend to family and friends. Thanks heaps guys, can't wait for my next purchase.Paula, Timaru
Excellent service with the fastest delivery ever. Ordered about 4.00pm and in our rural delivery box less than 24 hours later. Amazing service and very good priced shoes. Top marks!Brenda, Papakura
100% happy with all my purchases. Great service, wonderful variety of shoes. Thank you very much for making online shopping a pleasure.Michelle, Rangiora
Wonderful service. Super easy and super fast delivery. I highly recommend to all. I will be buying again and hopefully soon!Jo, Invercargill
Wow, an eleven out of ten- what fabulous service. From prompt delivery to the personal note from Tom definitely made me feel valued as a customer. Feel proud Frames Footwear you are amazing.Deanne, Gore
Awesome service, I especially like the fact that there are no costs for postage and packaging. Shoes were delivered so very quickly the next day by courier. One very happy customer, thank you."- Michelle, Oamaru
Fabulous hassle free service - love my new Vans.Camille, Balclutha
Great service, good communication, fast delivery. Very satisfied.Jennifer, Gore
Fantastic service. Place my order on Saturday and received it Wednesday morning. Very efficient service and I knew what was happening with my parcel every step of the way.Sue, Hawkes Bay
Ordered on the weekend, arrived Tuesday morning. Free delivery, beautiful shoes, perfect fit. Happy customer. What more could you want?Margaret, Tasman
So great, friendly and fast.Gabrielle, Palmerston North
Great service and very fast to arrive. I would definitely recommend to others, thanks.Emma, Nelson
Fabulous service, quick delivery. Shoes arrived the next day.Sheryl, Invercargill
Very easy transaction, prompt delivery, great service. Thank you.Alison, Invercargill
I love my boots! Fast postage and great customer service. Would definitely buy shoes from Frames again.Kate, Winton
Easy to use website. I was looking for a particular make as my current ones were getting holes but were still super comfy and while searching Google came across your website. It was easy to use and felt safe. I like that the tracking order is emailed and delivery times are explained.Bridget, Coromandel
 Great first online experience with you. Shoes were dispatched promptly and arrived a couple of days later with a nice note. Thank you very much.Georgina, Invercargill
 Shoes arrived promptly. The size fitted perfectly. Very happy.Milne, Queenstown
Fast service, even to the North Island. Great shopping experience!Rachel, Auckland
Delivery exceptionally prompt. Accompanied by a cute handwritten card. Fantastic! Thank you.Beth, Christchurch
 Amazing experience. I ordered while waiting for an appointment and by the time I came out I had an email saying my order was ready to collect! Thanks Frames! I'm very impressed by your service.Alison, Dunedin
Fantastic service, arrived the next day after I order shoes. Why can't 'big' business offer that kind of service? Will certainly be buying from you again, thank you very much.Sarah, Ashley
 Was so impressed. This is the first time I've bought anything from Frames online and it was the easiest purchase I have made...The quality of the shoes is fantastic.Jenna, Dunedin